Capgemini GenAI Agent Solutions
Capgemini designs and implements bespoke agentic AI systems for large organizations. These solutions often involve custom-trained AI agents embedded in clients’ business processes – from intelligent assistants for HR or IT service desks to industry-specific automation (e.g., AI agents for banking compliance checks). Capgemini’s strength lies in integrating these AI agents seamlessly with existing enterprise systems and scaling them across global operations.
About the product
As a leading technology consulting firm, Capgemini provides end-to-end agentic AI solutions rather than a single off-the-shelf product. Capgemini’s experts work with enterprises to identify high-impact use cases and then build custom AI agents to fulfill those roles. For example, in retail they might deploy an AI supply chain planner agent that analyzes sales data and autonomously adjusts stock orders, or in insurance they could implement a claims triage agent to automatically assess and route claims. These agents leverage Capgemini’s frameworks for generative AI, but are highly tailored – including integration with client databases, compliance with industry regulations, and alignment to the company’s processes. Key differentiators of Capgemini’s offering are its consultative approach and scalability: solutions are designed to fit complex IT landscapes and often involve training domain-specific models for better accuracy. The company also emphasizes governance, ensuring the AI agents are reliable and transparent for enterprise use. In real-world deployments, Capgemini’s agentic AI solutions have helped organizations streamline workflows (e.g., reducing a multi-step approval process from days to hours) and unlock efficiency in areas ranging from finance automation to customer service. By combining deep industry knowledge with AI technology, Capgemini delivers agentic AI that is uniquely adapted to each client’s needs.